Rejoice Music

FAQ

Octavo Downloads

Our Octavo downloads are available in the PDF format. Due to licensing restrictions, all of these files are protected with the FileOpen plug-in for Adobe Acrobat™ or Adobe Reader™. You will need both Adobe Reader™ (or Adobe Acrobat™) and the FileOpen plug-in to download them. You must also be connected to the internet to download or print any materials.

You may print as many copies as you have purchased. Whether you print them one at a time or many at a time is your choice. When you have printed as many as you have purchased, you will need to place another order for more copies before printing again.

You may request that our web site allow a reprint one time per item if you experience printer problems while you are printing your order. If you have problems a second time, or if more than a few days have passed since you started printing your order, you may call customer service about allowing more reprints.

If the login box says “User Authentication” at the top, you are seeing the FileOpen login. The FileOpen plug-in contacts our web site to ensure that you have purchased the right to the PDF that you are trying to print. The user name will be either your account number or the order reference from your order confirmation page. The password will be your current account password or the password you supplied during the checkout process. Note that user name and password are case sensitive.

Right clicking on the download link and clicking the “Save As...” option will cause the download not to work correctly. Please be sure to left click on the download link.

Permissions

If you would like to obtain permission to record any Rejoice Music, please contact our Permissions Coordinator.

Rejoice Music materials are protected by copyright law. No part of any publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, or by license from any collective or licensing body, without permission in writing from the publisher. CCLI license does not permit the duplication of these materials. For help with copyright questions, please contact Rejoice Music at permissions@rejoicemusic.com.

Orders

We accept e-checks, money orders, Visa, MasterCard, and Discover. When mailing in an order form, we also accept checks.

No, Rejoice Music materials are only available to U.S. Customers.

Yes, as long as you choose standard shipping.

See Ordering page for more information.

Before returning any materials, please call for a Return Materials Authorization. (See Contact page.) CDs and DVDs are NOT refundable when opened.

See Ordering page for more information.

You may call customer service about receiving a replacement.

Availability

Most of the music available through Rejoice Music can be heard on the Rejoice in the Lord telecast. However, due to the wide variety of music and programs found on Rejoice Broadcast Network, we are not able to carry all of the music heard on those stations.

You can use the “Search” feature at the top of this page to see if we have the song available.

Part Rehearsals

Our part rehearsal downloads feature all parts together with the specific voice part louder than the other parts. (Example: The alto part rehearsal download would include all parts of the song with the alto part louder than the others.)

For choral arrangements, multiple people generally sing each part. For trios and quartets, only one person sings each part.

Other

If exempt from sales tax, please send us a copy of your resale or exemption certificate. A sales tax exemption certificate must be on file with Rejoice Music for your church to not be charged tax.

Contact us for more information.